Shipping Information

Shipping Methods


We understand that quick delivery is of major importance; all orders are posted the same or next business day after payment clears. Orders are posted the same business day only if we receive the order and payment is complete before 12pm that day.


All orders are posted via Australia Post and delivery times will depend on shipping where you reside. If you require express post for urgent deliveries you may request it in the comments section when placing your order.
Please note that this may require an additional charge.


Crock and Pickle take every precaution to package the items securely to reduce the risk of damage or breakage but will not take responsibility for packages lost or damaged in transit. Many items are fragile and postal insurance is recommended and available on request. If you require extra cover/insurance, please email us at admin@crockandpickle.com.au.



Pickup Instore


Although you can purchase items on our online retail website, we are also happy for customers to pick up their orders and also see our extensive range of products in our showroom. If you select pickup in store and pay by phone, you will need to call us and pay before coming in store to collect your goods, stock will not be held until payment has been made. Our showroom hours of operation are Monday to Friday: 8:30am - 5.00pm, Saturday 9.00am to 1.00pm. Our showroom address is 112b Pacific Hwy Tuggerah NSW Australia 2259.



Shipping Rates & Charges


Our products are shipped via Australia Post. Postage costs will be charged at the published rates provided below on the credit card you provided when placing your order. By placing your order, (entering credit card details, clicking the continue button etc.) you agree to pay the shipping costs.


We make every effort to keep these costs to a minimum.



Australia

Freight for orders under 3kg cubic weight

 

 

Flat rate of $9.99 all States & Territories excluding QLD, WA & NT.


Australia

Freight for orders over 3kg cubic weight

 

 

You will be charged the flat rate of $9.99 for all States & Territories excluding QLD, WA & NT, we will then contact with any additional freight charges. If you are in QLD, WA or NT  you will pay the flat $9.99 you will then be contacted by email to inform you of any additional freight.

 


Australia

Glass/fragile/large/heavy items

(e.g. Glassware, Stockpots, etc)

 

As these items will require special shipping, freight charges for these items can be arranged on case-by-case basis. Please contact us via our contact form at the ‘checkout stage’ of shopping for a quote on the freight charges specific to your order.


By purchasing from the website you are accepting that orders calculated at over 3kg cubic weight (Australian Orders) could have additional charges for freight and you agree to paying the additional freight charges. We will contact you before sending, to inform you of the additional cost. Any additional cost will be calculated by obtaining a freight quote from Australia Post.


If there is a problem with your order - Out of stock, over 3kg cubic weight etc you will be contacted by phone or email to confirm further action.

Express Post can be arranged for your Australia-wide orders please contact us at the time of ordering or place "please express post" in the comments section. We will then calculate the additional charge and inform you of the additional cost for confirmation before completing and shipping your order.


When to expect your order


As a guideline from Australia Post, the approximate postal delivery time is between 3-7 business days (longer if outside of the metropolitan area, NT & WA).