Returns Policy

All returns will be considered on a case-by-case basis. We do whatever we can to make sure that all products are in good condition before we ship them out to you.


Change of Mind


Nil Refund/exchange.



 

Faulty & Incorrect Items


We are happy to offer full refund, credit or exchange on faulty products (excluding postage costs). If you believe your item to be faulty or incorrect, please contact us within 7 days of receiving your order. We unfortunately cannot offer refunds or returns after this time. No goods are to be sent back to us without contacting us firstIf you believe your item is faulty or incorrect please fill in our returns form and we will contact you by email or phone. Please give as much detail as possible.



Cancellations


Prior to dispatch, we will consider refunds on a case by case basis.

After dispatch, the order is deemed to be finalised, and no refunds can be given.



Return Instructions


For returns please fill in our returns form.  Products must be returned to us unused and unopened within 7 days if your return request is accepted. Upon receipt and acceptance of your return, Crock and Pickle will exchange/refund your purchase price (not including shipping and handling cost).